Refund Policy

You may cancel your subscription within 7 days of ordering by giving us written notice of cancellation (post or email).

Refunds will only be made if requested in writing within 7 days of ordering.

Your Statutory Rights

Cooling-off Period

By law, you have the right to withdraw from your purchase of an item within 7 (seven) working days of the day after the date the item is delivered to you. During this 7 days you may cancel your order (in writing by letter or e-mail), giving the reason for the return as "contract cancellation", without any reason and a full refund will be made.

Our postal address is:

Brain Tree Management
PO Box 79
KT23 4YT


As soon as we receive notice of your cancellation of the order, we will refund the amount which you paid for the subscription you purchased.

For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at:

This online membership system is managed by Brain Tree Management Services.
You can contact us at: PO Box 79, Leatherhead, Surrey, KT23 4YT. Email: